PayPoint mission statement
To be the UK’s leading branded retail network for the collection of customer payments for bills and services.

PayPoint strategy
PayPoint’s aim is to continue to grow its profitability and market share, and enhance its competitive positioning through generating greater economies of scale off a central fixed cost infrastructure.  Fundamental to this proposition is the fact that marginal revenue is transaction driven, but that marginal costs are largely driven by Retail Agent numbers.  As a result, the strategy focuses on optimising the combination of Retail Agent numbers and transaction volumes. This strategy continues the approach which has delivered success for PayPoint to date.

The key strategic objectives focus on growing the Retail Agent network penetration and geographic footprint, increasing transaction volumes of existing services, improving the range of payments provided for, and enhancing customer convenience.  Specifically, PayPoint is focussed on:

• selectively extending coverage to prospective Retail Agents and continually optimising the Retail Agent network, facilitated by the use of the New Terminal which is allowing PayPoint to target Agents currently using inferior solutions;
• working with Clients to increase PayPoint’s share of their volumes, notably in the light of closures by the Post  Office and its diminishing share of benefits’ distribution
• adding new Clients and new transaction generating services in existing and new sectors to increase the range of payments that can be made by Consumers;
• continuing to improve service quality to maintain and extend competitive differentiation by investing in technology solutions; and
• potential expansion into new geographies.