FAQs
1) How do I find my nearest PayPoint outlet?

There are over 19,000 PayPoint outlets across the UK, please use our PayPoint Agent Locator to find the one nearest to you.

2) How do I make a payment at PayPoint?

Paying your gas, electricity or water bill
Simply take your bill and cash to your nearest PayPoint outlet. Tell the retailer what you want to pay and how much.  Hand your cash and bill to the retailer who will process your payment on the PayPoint terminal.  Please keep your PayPoint receipt as proof of payment.

Charging your electricity or gas key or card
Simply take your card or key and cash to your nearest PayPoint outlet.  Tell the retailer what you want to pay and how much.  Hand your cash and key or card to the retailer who will process your payment on the PayPoint terminal.  Please keep your PayPoint receipt as proof of payment.

Topping up your phone
You can top up using your e Top-up swipe card or buy an evoucher for all mobile networks.  Simply ask the retailer for the top up required, hand over your cash and wait for your receipt. 

Paying for your TV Licence
Take your renewal notice or swipe card to any PayPoint outlets and pay by cash or debit card.  You can also purchase a First Time TV Licence. Simply visit your nearest PayPoint outlet and tell the retailer you want to buy a TV Licence for the first time.  They will take your name and address details and issue you with a receipt.  TV Licensing will send you a licence within 5 working days.

Buying or loading money onto a prepaid debit card
To load money simply take your card to a PayPoint outlet with your cash payment.  The retailer will load the value onto the card for you.  Keep your PayPoint receipt as proof of payment.  Some PayPoint outlets also sell prepaid debit cards; look out for posters or sticker advertising this service in select stores.

3) What can I pay at PayPoint?

There are hundreads of payments you can make at PayPoint.  Please visit our 'What can I pay?' section for more details.

4) How do I get a PayPoint card?

Please contact your bill or service provider and tell them that you want to make payments at PayPoint.

5) How do I get a new electricity key, Powercard or Quantum card?

Please contact your electricity or gas supplier for further advice.  The telephone number you need will be on your bill or on electricity meter. 

6) I have lost my PayPoint receipt, can you find my payment?

We may be able to help, but you need to provide use with some information.  Please send an email to enquiries@paypoint.co.uk telling us all of the following details

  • when the payment was made
  • the amount paid
  • the name and address of the PayPoint outlet where you made the payment
  • what payment you were making
7) Do I have to buy anything or pay a fee to pay at PayPoint?

No, the PayPoint service is free to all customers.  If you are ever asked to make a purchase or charged a fee please let us know straightaway.  You  can ring our contact centre on 08457 600 633, email us at enquiries@paypoint.co.uk, or write to us at the following address:

PayPoint Customer Services
1 The Boulevard
Shire Park
Welwyn Garden City
Herts AL7 1EL

8) Can I pay by debit card at PayPoint?

You can only make TV Licence payments by debit card at PayPoint.  All other payments are cash only.

9) How do I make a complaint?

PayPoint takes all complaints seriously.  If you want to complain about our service you can email us at enquiries@paypoint.co.uk.  Alternatively you can ring our contact centre on 08457 600 633 or write to us at the following address:

 PayPoint Customer Services
1 The Boulevard
Shire Park
Welwyn Garden City
Herts AL7 1EL