Find out how credit and debit card payments are collected, processed, transmitted and funds settled by following this simple step by step process.

1. The Customer Makes A Payment

• The customer presents debit or credit card as payment to the agent.
• The PayPoint Agent initiates the card transaction by inserting it in the PIN pad (if available) or smart chip reader.  If the customer does not have a chip enabled card it can be swiped through the PayPoint terminal.
• The terminal reads the card and dials out to the appropriate acquirer for authorisation.

2. Authorising the Transaction

• The acquirer receives this information and determines the card issuer from the card’s number and then calls the card issuer to authorise the transaction.
• The card issuer sends the successful authorisation back the acquirer.
• The acquirer stores the transaction and sends the successful authorisation back to the PayPoint terminal.

3. Completing the Transaction

• Using the keys on the PIN pad, the customer enters their PIN to complete the transaction.  If the card is not chip enabled the PayPoint terminal prints the credit debit card receipt for the customer to sign to complete the transaction. 

4. Settlement of Funds

• The agent’s bank account is credited with the value of each day’s credit and debit transactions 3 days after they have been processed through the PayPoint terminal.
• Any appropriate merchant service fees that the acquirer charges will be direct debited from the agent's bank account once a month.