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CollectPlus parcel service
Products and services

Join the UK's largest independent store-based parcel network

With the growth of online shopping adding a parcel service to your offering brings new customers to your store. Customers choose CollectPlus as it offers convenience and the freedom to collect and/or return parcels whenever it suits them.

Interested in offering Collect Plus at your store? Complete our retailer support form.

Enquire about CollectPlus

Average annual Collect+ revenue

Why CollectPlus?

CollectPlus is a refreshingly different parcel service. Along with commission earned for every parcel handled, CollectPlus provides additional footfall and additional basket spend for your store.

CollectPlus customers spend an average of £5.37 when they are in store. According to our research that’s an additional £3,095 of revenue per year*. It's a simple and convenient way for you to allow your customers to return, collect and send parcels from your store. 

As part of our network you'll have access to a dedicated CollectPlus support line, a welcome pack which includes point of sale suite to promote the parcel service and much more.

Easy to use

✔ operates through the existing PayPoint platform - no additional equipment is needed

✔ full training and support provided to ensure you can offer the best possible service to your customers

✔ drivers visit daily, Monday to Saturday

✔ over 80% of customers collect parcels within 48 hours of arrival so you don't need to store them for long

More customers buy items

43% of CollectPlus customers buy other items when in store.

Simple for you and your customers

By offering CollectPlus at your store, customers will be able to order goods online and collect them from your shop. Compared to other convenience store parcel services CollectPlus has just a few easy steps. No need to ask the customer to sign or fill out any paperwork. Just scan and print.

Bring new customers into your store 

67% of CollectPlus users are shopping in the store for the first time. On average the service brings over 1,400 new customers to your store every year*. Click & Collect is the growing trend in retailing today and CollectPlus allows you to offer this service to your customers and serve your local community with ease. 

*November 2014

New type of customers in store

CollectPlus brings new customers through your door.

Trusted service

CollectPlus is the trusted partner of over 300 brands, from high street favourites, to the latest online retailers. Regular customers love the fact that they can get their shopping delivered to a convenient local store like yours. With a Trustpilot score rating of Excellent at 9.2/10 (as at 3 October 2016), you can become your local community's trusted provider of parcel services.

By being a CollectPlus retailer, you could win £1000

'Store of the Quarter' awards programme

CollectPlus recognise and reward the best stores in the network as 12 regional winners are chosen every three months, with one being named as the overall national CollectPlus ‘Store of the Quarter’. The winners are selected based on a number of criteria, including:

✔ parcel volumes

✔ transaction compliance 

✔ and best overall performance in that region for customer satisfaction ratings.

The 12 regional winners receive £250 for providing a brilliant service to their CollectPlus customers. The Store of the Quarter winner receives £500 for having the best customer feedback, great compliance and great parcel volume.

What's more, a national ‘Store of the Year’ award is given to the highest scoring regional winner in the preceding 12 months, with a prize value of £1,000 on top of its previous winnings.     

CollectPlus retailer - Station Xpress

“CollectPlus is a great asset to my store. My store is right next to the station and commuters stop here and spend money in my shop when they pick up their parcels. I am sure CollectPlus will be a more than beneficial venture that will help my business expand.”

Mr Rajanayagam, Station Xpress, Milton Keynes

Interested in offering CollectPlus at your store? Complete our retailer support form.

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