Privacy policy – website general use

What information will we collect about you?

PayPoint will collect the information that you submit to us using the contact details on this website and any other applications that may exist on this website. PayPoint will also collect data about your use of this website.

How will PayPoint use the information it collects about you?

PayPoint may do the following with your personal information:

  • record and monitor your use of this website for internal purposes which may include analysis of usage, measurement of website performance and generation of marketing reports
  • use it for the purposes of investor relations to market our products and services to you in the future and this may involve contacting you using the contact details you give us; and
  • transfer it to our international offices and branches and/or allow the information to be accessed by personnel outside the EEA as well as within it (you should be aware that in territories outside the EEA laws and practices relating to the protection of personal data are likely to be different and in some cases may be weaker than those within the EEA).

We will not disclose your personal information to third parties except as detailed above or where a government, regulatory body or the law requires or allows us to disclose your personal information.

Updating and accessing your information

If you wish to update or amend the information which PayPoint may hold about you or wish PayPoint to cease using your data please contact us enquiries@paypoint.com. Alternatively you may write to us at: 1 The Boulevard, Shire Park, Welwyn Garden City, Herts AL7 1EL.

You have a right under the Data Protection Act 1998 (and if you live in the Republic of Ireland, under its equivalent data protection legislation) to access the information PayPoint holds about you, subject to certain conditions. If you wish to make an application to access this information please contact us privacy@paypoint.com. Alternatively you may write to us at: PayPoint, 1 The Boulevard, Shire Park, Welwyn Garden City, Herts AL7 1EL.

These terms and conditions shall be governed by and construed in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts in respect of all matters arising in connection herewith.

PayPoint has not reviewed, is not responsible for, and accepts no liability in respect of, any information or opinion contained on any other website.

If you wish to purchase services from us you must abide by our Terms and Conditions of use applicable to the relevant service.

Cookies policy

To make this site work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It helps the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

A number of our pages use cookies to remember:

  • your display preferences, such as contrast colour settings or font size
  • if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
  • if you have agreed (or not) to our use of cookies on this site

There is a list of the cookies we use set out below. The cookies are classed as:

  • Strictly necessary cookies
  • Functional cookies
  • Performance cookies
  • We do not use Advertising Cookies on this website

Do we use other cookies?

Some of our pages or sub-sites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. So you may be asked for your agreement to store these cookies.

Just browsing?

You will not be contacted by us if you just look around the site. We will only contact you if you complete a call back or contact request. If you want to know more about how we use your data please see our Privacy Statement.

How to control cookies

You can control and/or delete cookies as you wish - for details, see AllAboutCookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Cookies in more detail

The rest of this section gives you a list of what performance cookies are set by our website and a description of how they are used.


LocationClassificationNameWhat is it used for?
PayPointStrictly necessary_utmaThis Google Analytics cookie is used to determine the number of unique visitors to our website and it is updated with each page viewed. This cookie persists for 2 years unless deleted by the user.
PayPointStrictly necessary_utmbThis Google Analytics cookie is used to establish and continue a user session with this site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals.
PayPointStrictly necessary_utmcThis Google Analytics cookie is a tracking code to determine session status. Persists for the duration of the browser session unless deleted.
PayPointStrictly necessary_utmzThis Google Analytics cookie stores the type of referral used by the visitor to reach your site. Persists for six months unless deleted.
PayPointStrictly necessary_utmvGoogle Analytics Cookie used for user-custom variables in Analytics.
PayPointStrictly necessarycookie-settingsCookie settings cookie: stores the user's cookie preferences. This cookie stays on the user's device for 1 year unless deleted by the user.
PayPointFunctionalsiteLocationSite location cookie: used to redirect the user to the latest viewed section of the website (Consumer, Retailer or Service provider) when the user visits https://www.paypoint.com. This cookie stays on the user's device for 1 month unless deleted by the use.
CloudfareStrictly necessary_cfduidTo ensure that each person in a company network (who share 1 IP address) don't get the same content settings, we use this cookie to individually identify them and give them their own unique settings. Does not store any personally identifiable information.
PayPointStrictly necessaryXRSF-TOKENThis cookie helps protect the forms on the site from being accessed from different people on different sites (stops them being spammed).
PayPointStrictly necessarypaypoint_sessionMandatory cookie that links to CMS backend frameworks.
PayPointFunctionalimportant_messageThis cookie is used to check if the important message popup has been closed.
PayPointPerformanceHotjarUsed to track user behaviour on website.

Analytics Software

PayPoint use hosted web analytics software. These are hosted services provided and managed by third party companies. PayPoint's main supplier of hosted web analytics and recordings are Google, Inc. and HotJar Analysis and Feedback tool are also used on some pages to better inform web design. This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google").

Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. For more information see HotJar’s Privacy Policy at https://www.hotjar.com/privacy. You can choose to disable the HotJar service athttps://www.hotjar.com/opt-out.

The information generated by the cookie regarding our websites (including IP addresses) will be transmitted to and stored by Google, Inc. and Hotjar.com on servers that may be hosted in the United States. Google, Inc. and Hotjar.com will use this information for the purpose of evaluating use of our website, compiling reports on website activity for website operators and providing other related services to PayPoint. By using this website, you consent to the processing of data about you by Google, Inc. and Hotjar.com in the manner and for the purposes set out above.

Revised: 11 September 2018